jilivip Privacy Policy — How We Handle Your Personal Data

This Privacy Policy explains how jilivip collects, uses, stores, and protects the personal data of players who register and use the jilivip platform at jilivip.one. It applies to all players regardless of how they access the platform — via browser, mobile app, or any other method.

jilivip takes privacy seriously. This policy is written in plain language because every Bangladesh player deserves to understand exactly what happens to their data — not just the players who have time to read legal documents. If anything in this policy is unclear, contact the support team at [email protected] before you register.

By registering an account on jilivip, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and processing of your personal data as described here. If you do not agree with any part of this policy, you should not register an account.

jilivip collects only the personal data that is necessary to operate your account, process your transactions, verify your identity, and comply with legal obligations. The following table sets out the categories of data jilivip collects and why each category is needed.

jilivip collects personal data through the following channels:

• Registration form — when you create your jilivip account, you provide your name, date of birth, email address, and mobile number directly.
• Identity verification — when you submit documents to verify your identity (such as a national ID card or passport), jilivip's KYC provider processes those documents on jilivip's behalf.
• Deposits and withdrawals — when you make a transaction via bKash, Nagad, or Rocket, the payment provider passes a tokenized reference to jilivip. The actual account number is never shared with jilivip in plain text.
• Platform usage — jilivip's servers automatically log technical data (IP address, device type, browser) and usage data (pages visited, games played) when you use the platform.
• Cookies and similar technologies — jilivip uses cookies to maintain your session, remember your preferences, and analyse platform usage. See Section 6 for full details.
• Support interactions — when you contact jilivip's support team via live chat or email, the content of those interactions is recorded and stored for quality assurance and dispute resolution purposes.

jilivip uses your personal data for the following purposes. Each purpose has a legal basis — jilivip does not process data without one.

• Account management — to create and maintain your jilivip account, process your login, and manage your preferences. Legal basis: contract performance.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, and Rocket. Legal basis: contract performance.
• Identity verification — to verify your age and identity in compliance with KYC requirements. Legal basis: legal obligation.
• Fraud and security monitoring — to detect and prevent fraudulent activity, money laundering, and account takeover attempts. Legal basis: legitimate interest and legal obligation.
• Responsible gaming — to monitor gaming patterns and identify players who may be showing signs of problem gambling. Legal basis: legal obligation and legitimate interest.
• Customer support — to respond to your queries, resolve disputes, and improve the quality of support. Legal basis: contract performance and legitimate interest.
• Marketing communications — to send promotional offers and bonus notifications to players who have opted in. Legal basis: consent. You can withdraw consent at any time.
• Platform improvement — to analyse usage patterns and improve the jilivip platform. Legal basis: legitimate interest. This analysis uses aggregated, anonymised data wherever possible.

jilivip does not sell, rent, or trade your personal data. The only circumstances in which jilivip shares your data with third parties are:

• Payment processors — bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers are bound by their own privacy policies and applicable financial regulations.
• KYC and identity verification providers — jilivip uses a licensed third-party provider to verify identity documents. This provider processes your documents on jilivip's behalf under a strict data processing agreement.
• Game suppliers — licensed game providers receive a pseudonymous player identifier (not your name or contact details) to deliver game content and maintain RNG audit logs.
• Regulatory authorities — jilivip may be required by law to share data with gaming regulators, financial intelligence units, or law enforcement agencies. jilivip will always comply with valid legal requests.
• Fraud prevention networks — jilivip participates in industry fraud prevention networks. If your account is flagged for serious fraud, a minimal data record may be shared with the network to protect other operators and players.

jilivip uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit jilivip.one. The following types of cookies are used:

• Essential cookies — required for the platform to function. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without breaking the platform.
• Preference cookies — remember your settings such as language preference and display options. These are optional but improve your experience.
• Analytics cookies — collect anonymised data about how players navigate the platform. This data is used to identify and fix usability issues. jilivip uses first-party analytics only — no third-party analytics scripts are loaded.
• Security cookies — used by jilivip's fraud detection system to identify unusual login patterns and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling essential cookies will prevent you from logging in to jilivip. Disabling analytics cookies will not affect your ability to use the platform.

jilivip implements technical and organisational security measures appropriate to the sensitivity of the data it holds. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and jilivip's servers.
• Encryption at rest for all personal data stored on jilivip's servers.
• Tokenization of payment method details — actual bKash, Nagad, and Rocket account numbers are never stored in plain text.
• Two-factor authentication available for all player accounts.
• Automated fraud detection systems that monitor all accounts continuously for suspicious activity.
• Access controls that limit which jilivip staff members can access personal data, based on the principle of least privilege.
• Regular security audits and penetration testing by independent third parties.

Despite these measures, no system is completely immune to security incidents. In the event of a breach that affects your personal data, jilivip will notify you by email within 72 hours of becoming aware of the incident, as described in the Feature section above.

jilivip retains personal data only for as long as it is needed. The retention periods for each data category are set out below.

Once a retention period expires, jilivip permanently deletes the relevant data from its systems. Deletion is irreversible — jilivip does not archive data beyond the periods listed above.

As a jilivip player, you have the following rights in relation to your personal data. All requests are processed within 30 days and are free of charge.

jilivip is strictly an 18+ platform. jilivip does not knowingly collect personal data from anyone under the age of 18. If jilivip discovers that an account belongs to a person under 18, the account will be immediately closed, all balances will be forfeited, and all personal data associated with the account will be deleted as soon as legally permissible.

If you are a parent or guardian and believe that a minor has registered an account on jilivip, contact [email protected] immediately. jilivip will investigate and take action within 24 hours.

jilivip may update this Privacy Policy from time to time to reflect changes in the platform, applicable law, or industry best practices. When jilivip makes a material change to this policy, it will notify registered players by email at least 14 days before the change takes effect.

The updated policy will always be available at jilivip.one/privacy-policy. The "Last Updated" date at the top of this page will reflect the date of the most recent revision. If you continue to use jilivip after a policy update takes effect, you are deemed to have accepted the updated policy.

If you do not agree with a policy update, you have the right to close your account before the update takes effect. Contact [email protected] to request account closure.

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, contact the jilivip privacy team using the details below.